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Terms of Use:
The terms "we", "us" and "Company" refers to www.regencyholidays.com, its affiliates and/or their respective suppliers and providers ("Regency Travel & Tours"), and "you" refers to the customer booking a reservation through us directly through this website, or indirectly any of our affiliates whom we provide services. All reservations you book through us are subject to the following terms, conditions and notices as they exist at the time reservation is made (held). We reserve the right to change these terms, conditions and notices and you acknowledge, accept and agree to be bound by the terms, conditions and notices that are in effect at the time of your use of this website and its facilities.
Personal And Noncommercial Use Limitation
This website is for your personal and noncommercial use. The content and information on this website (including, without limitation, price and availability of travel services) etc., as well as the infrastructure used to provide such content and information, is proprietary to Regency Travel & Tours. Accordingly, as a condition of using this website, you agree not to use this website or its contents or information for any commercial or non-personal purpose (direct or indirect). While you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through this website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this website. In addition, whether or not you have a commercial purpose, you agree not to:
access, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without express written permission of Regency Travel & Tours;
violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website;
take any action that imposes, or may impose, in the discretion of Regency Travel & Tours, an unreasonable or disproportionately large load on the infrastructure; or
deep-link to any portion of this website (including, without limitation, the purchase path for any travel services) for any purpose without express written permission of Regency Travel & Tours.
   
Copyright Notice
All contents of this website are copyrighted property of Regency Travel & Tours, its suppliers and third parties providers . All rights are reserved.
Trademark Notice
Regency Travel & Tours logo are intellectual property whose trademarks in the Qatar and/or other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.
Liability Disclaimer
The information, software, products, and services published on this website may include inaccuracies or typographical errors. In particular, Regency Travel & Tours does not guarantee the accuracy of, and disclaim liability for inaccuracies relating to hotel and other supplier photographs, hotel property, cruise, automobile and other product descriptions and lists of hotel amenities and other product descriptions displayed on this website, much of which information is provided by the respective suppliers. Hotel ratings displayed on this website are intended as only general guidelines, and Regency Travel & Tours does not guarantee the accuracy of the ratings. Changes are periodically added to the information herein. Regency Travel & Tours may make improvements and/or changes on this website at any time. Regency Travel & Tours makes no representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering for sale of any products or services on this website does not constitute any endorsement or recommendation of such products or services by Regency Travel & Tours. All such information, software, products, and services are provided "as is" without warranty of any kind. Regency Travel & Tours hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and no infringement. All products sold through this website channels are not an offer by Regency Travel & Tours to sell any product, but an invitation to you to make an offer to our suppliers. Acceptance and/or rejection of any offer made by you is at the sole discretion of Regency Travel & Tours..The carriers, hotels and other suppliers providing travel or other services for Regency Travel & Tours are independent contractors and not agents or employees of Regency Travel & Tours. Regency Travel & Tours is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. Regency Travel & Tours has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. In no event shall Regency Travel & Tours be held liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this website or with the delay or inability to use this website, or for any information, software, products, and services obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability, or otherwise, even if Regency Travel & Tours, has been advised of the possibility of damages.
Indemnification
You agree to indemnify and hold harmless Regency Travel & Tours, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any and all claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:

you or on your behalf in excess of the liability described above; or
by third parties as a result of:
 
  • your breach of of using the website for your sole use or the documents referenced herein;
  • your violation of any law or the rights of a third party; or
  • your use of this website.
No Unlawful Or Prohibited Use
As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
Links To Third-Party Sites
This website may contain hyperlinks to websites operated by parties other than Regency Travel & Tours. Such hyperlinks are provided for your reference only. Regency Travel & Tours does not control such websites and is not responsible for their contents or your use of them. Regency Travel & Tours inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
Terms, Conditions And Warranties
Hotel Transactions

You agree that your credit card will be charged for the full cost of your reservation upon submitting your reservation request. The cost of your reservation is the total of the indicated room rate multiplied by the number of days in your reservation, plus an additional amount for the tax recovery charges and our service fees. The tax recovery charge is assessed to recover the amount we pay to the hotel in connection with your reservation for sales and use, occupancy room tax, excise tax, value added and other similar taxes, and the balance of the additional amount is a fee we charge in connection with the handling of your reservation. Our service fee varies based on the amount and location of your reservation. (WE ARE PLANNING TO GO NETT WHEN WE LAUNCH)

You undertake that the details Provided while using this website are correct in particular that the credit or debit card being used is personally owned and that there are sufficient funds to cover the cost of the product or service being purchased. If there are any changes to the details supplied to us by you it is your responsibility to inform regencyholidays. COM via our web form or by contacting our Customer Services as soon as possible.

We are not the vendor collecting and/or remitting the collected tax fee to the applicable tax authorities. The vendors bill include all applicable taxes whose payments are made accordingly. We are not a co-vendor associated with the vendor with whom we book or reserve our customer’s travel arrangements. Taxability and the appropriate tax rate vary greatly by location. Our actual tax cost paid to the vendor may vary from the tax recovery charge, depending upon the rates, taxability, etc., in effect at the time of the actual use of the hotel or its services by you.

You may cancel or change your prepaid reservation, but you will be charged for the cancellation or change fee indicated on the reservation order form. In addition, if you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 24 to 72 hours prior to your date of arrival), you will be subject to a charge of 10% service fees. No refunds will be made for no-shows or early checkouts. See the hotel description for the cancellation policy period for each hotel. You agree to pay any cancellation or change fee that you incur. In some cases, hotels do not permit changes to or cancellations of reservations after they are made, generally for stays during holiday periods or special events. You will be notified before the reservation order is completed and your credit card is charged if a reservation is non-refundable or non-changeable. You agree to abide by the terms and conditions imposed with respect to any conditions imposed with respect to any completed reservation order for a hotel stay as specified on the reservation order form.

Applicable Cancellation or change fee are suitably incorporated in the Reservation Order Form. (A format of Reservation Order Form along with Cancellation policies is circulated to all concerned prior to uploading in the website)

Prices stated are on per room, per night basis and include hotel taxes unless otherwise stated. Please be aware that the hotel room photos are only a depiction of the type of rooms on offer and may not represent the actual room described. Unless otherwise stated, breakfast, lunch and dinner are not included. Star ratings may differ according to the country where the hotel is located and are out of the control of Regency Travel & Tours. Please note that all ratings shown on the website are Regency Travel & Tours ratings and not official ratings. Therefore Regency Travel & Tours cannot be held responsible for any misconceptions relating to star ratings.

In the unlikely event of the supplier cancelling or amending your reservation after the booking has been made, we will make all reasonable effort to advise you as soon as possible. Should the supplier be unable to fulfill your hotel reservation, you will have the choice of accepting an offered alternative or cancelling your reservation with a full refund of all monies paid. In cases where the supplier is unable to provide an alternative, we reserve the right to cancel your reservation with a full refund.

Car Hire & Transfers:

Car Hire reservation services on the website are provided by our supplier and their terms and conditions can be found on the purchase path when purchasing car hire.

Travel Destinations

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Regency Travel & Tours urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the concerned authorities or governments prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at different websites.

Regency Travel & Tours does not at all times represent or warrant that travel to any destination is advisable or without risk, and is not liable for damages or losses that may result from travel to any such destinations.

Any visa, passport and inoculation requirements are your responsibility and failure to obtain the relevant documentation shall not be the responsibility of Regency Travel & Tours in whatsoever way. It is incumbent upon you to ensure that you meet the passport, visa, health requirements of the countries you wish to visit and those that you transit (even if it is for a plane change). Many countries require that your passport should be valid for a minimum period of six months from the date of arrival into that country. Neither Regency Travel & Tours nor any of its affiliates shall accept any responsibility if you should be denied boarding or deported due to non-fulfillment of the above.

Modification Of These Terms And Conditions
Regency Travel & Tours reserves the right to change the terms, conditions, and notices under which this website is offered and you agree to accept and be bound by those terms, conditions, and notices that are in effect at the time of your use of Regency Travel & Tours’ website and facilities.
General
By using this website you agree that the internal laws of the State of Qatar, without regard to the principles of conflicts of laws, will govern this agreement and any dispute of any kind that arises between you and Regency Travel & Tours or its affiliates. You hereby agree that any dispute arising from or relating to the use of this website may, if not amicably resolved, be resolved only through binding arbitration between you and us under the commercial rules of the laws of State of Qatar. This arbitration, which shall be conducted in Qatar before neutral arbitrators, shall not involve other customers, be combined with separate arbitrations involving other customers, or proceed as any type or form of class action in which the claims of similarly-situated customers are pursued together. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of this agreement, including, but not limited, to this paragraph. We reserve the right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by the Regency Travel & Tours with respect to your use of this website. If any provision of this agreement is determined to be invalid or unenforceable pursuant to applicable law by any court of competent jurisdiction, the other provisions of this agreement will remain in full force and effect.

Regency Travel & Tours does not make any warranty that this website is free from infection by viruses or anything else that has contaminating or destructive properties.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and the Regency Travel & Tours as a result of this agreement or use of this website.

This agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between the customer and Regency Travel & Tours with respect to this website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Regency Travel & Tours with respect to this website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Fictitious names of companies, products, people, characters, and/or data mentioned herein are not intended to represent any real individual, company, product, or event. Any rights not expressly granted herein are reserved.

Use of Regency Travel & Tours Website
The Regency Travel & Tours website is provided solely to assist customers in determining the availability of travel-related goods and services and to make legitimate reservations or otherwise transact business with suppliers, and for no other purposes. You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this website in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of this website (as well as for use of your account by others, including, without limitation, minors living with you). You agree to supervise all usage of this website by minors under your name or account. You also warrant that all information supplied by you or members of your household in using this website is true and accurate. Without limitation, any speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of this website shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of this website may result in you being denied access to such facilities.

Separate terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. You understand that any violation of any such supplier’s conditions of purchase may result in cancellation of your reservation(s) or purchase, in your being denied access to any flights, hotels, or automobiles, in your forfeiting any monies paid for such reservation(s) or purchase, and in Regency Travel & Tours debiting your account for any costs Regency Travel & Tours incurs as a result of such violation. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this website.

Currency Converter
Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the Currency Converter for the day that currency was last updated. The information supplied by this application is believed to be accurate, but Regency Travel & Tours does not warrant or guarantee such accuracy. When using this information for any financial purpose, Regency Travel & Tours advises the customer to consult a qualified professional to verify the accuracy of the currency rates. Regency Travel & Tours does not authorize the use of this information for any purpose other than personal use and prohibit to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.
 
GENERAL CONDITIONS AND NOTICE
Carriage and other services provided by the carrier are subject to conditions of carriage, which are hereby incorporated by reference. These conditions may be obtained from the issuing carrier.

The itinerary receipt constitutes the “passenger ticket” for the purposes of article 3 of the Warsaw convention, except where the carrier delivers to the passenger another document complying with the requirements of article 3.

If the passenger’s journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw convention may be applicable and the convention governs and in the most cases limits the liability of carriers for death or personal injury and in respect of loss of or damage to baggage. http://www.iatatravelcentre.com/tickets

Paying by credit card
If you are purchasing your ticket with a credit card on www.regencyholidays.com, the credit card owner needs to be part of the traveling party. Credit card details are held in a secured environment and transferred through an internationally accepted system. The credit card used for payment needs to be presented at time of check-in.

Notice of Government and Airport Imposed Taxes, Fees and Charges
The price of this ticket may include taxes, fees and charges, which are imposed on air transportation by Government Authorities and Airports. They may represent a significant portion of the cost of air travel, are either included in the fare or shown separately in the TAX/FEE/CHARGE box (es) of this ticket. You may also be required to pay taxes, fees and charges not already collected.

Refund
REGENCY TRAVEL AND TOURS reserves the right to refund the actual paid value of the ticket to the person who originally paid for the ticket, taking into consideration the Fare restrictions notice shown in this ticket. Service charges are nonrefundable in any circumstances. Refund due on tickets paid for with a credit card can only be credited to the credit card account used for the original purchase. The refundable amount to be paid by us will be in accordance with the rules within this article only on the basis of the amount and the currency entered in the ticket. The refundable amount to be credited to the credit card account of the card owner can vary from the originally debited amount by the credit card company for the ticket due to differences in rates of currency conversion. Such variations do not entitle the recipient of the refund to claim against us. Some tickets are NON REFUNDABLE and in such cases NO REFUNDS will be entertained whatsoever, This is clearly stated under the fare rules and the same would apply to such transactions.

Rebooking and Flight Changes
Taking into consideration the Fare restrictions notice shown on the ticket; REGENCY TRAVEL AND TOURS will allow the Passenger to rebook a flight only if: (a) the request to rebook is made more than 24 hours before flight departure time; (b) the Passenger pays the rebooking fee; (c) the Passenger pays the penalty and fare difference, if any.

Amendments and Modifications

No Amendments and modifications will be allowed online once tickets or any other services are purchased, amendments and modifications will be subject to the terms and conditions of the suppliers and would attract a amendment / modification charge and in some cases Amendments and Modifications might not be possible.

Schedules, Cancellations and Delays
Flight times shown in the Flight Voucher, in timetables or elsewhere are not guaranteed and may change between the date of reservation and the date of travel. The Airline may change at any time and from time to time the regular schedule of any flight or postpone a flight to any day other than the scheduled day. REGENCY TRAVEL AND TOURS will exert reasonable efforts to notify the affected Passengers of any change in or postponement of the flight schedule, but we will not be liable in any way for any loss or damage that may occur as a result of any such change or postponement.

Flight Connections
REGENCY TRAVEL AND TOURS is not responsible for any connecting flight of the Passenger or for any misconnection arising from any delay or cancellation of the scheduled flight.

Travel Formalities
Passengers are responsible for obtaining all required travel documents, visas and permits, and for complying with the laws, regulations, orders, demands and travel requirements of countries of origin, destination or transit. Passengers alone are fully liable for, and REGENCY TRAVEL AND TOURS disclaims any responsibility for the consequences of the Passengers' failure to obtain any required travel document, visa or permit, or to comply with applicable laws, regulations, and orders and travel requirements. When required, the Passenger is expected to voluntarily submit himself and his Baggage for inspection by customs or other government or airport authorities, and for security checks. REGENCY TRAVEL AND TOURS will not be liable to the Passenger for any loss or damage sustained by the Passenger in course of such inspection or checks or through his failure to comply with these requirements.

Hotels and other services terms and conditions.
  • The voucher covers only those services specified on the voucher. Therefore all extras are to be paid by the client directly to the service provider
  • The customer/beneficiary, on whose name the voucher has been issued, is advised to be aware and familiarize him/herself with the terms and conditions that govern this booking.
  • The customer is requested to be sure on the correctness of the services which are selected and the data which are entered as the same will be passed on to the service provider and will be reflected on the voucher. Any amendment thereafter will be subject to the cancellation and amendment policies stated during the booking. Regency Travel & Tours shall not be responsible if the customer faces any inconvenience during their journey due to those errors.
  • Any special requests such as connecting rooms, rooms on the same floor etc are always subject to availability upon check in. Regency Travel & Tours shall in no way be responsible if our supplier / service provider do not meet with the special requests.
  • Regency Travel & Tours is only an agent who facilitates the booking between the customer and service provider shall in no way be held responsible for any lapse on the part of its supplier / service provider for any unfortunate incident that may occur during the customer’s / beneficiary’s and their family member’s travel and stay
  • The customer / beneficiary to declare the actual age of the children accompanying at the time of booking. Regency Travel & Tours shall in no way be responsible for any problems that might arise upon and during travel, related to the children’s accommodation / extra beds and their age etc, if not specified on the voucher.
  • Check in time for hotels worldwide is 14:00 HRS and Check Out time is 12:00 HRS normally, however this policy may vary from hotel to hotel and the customer is requested to review this information at the time of booking. Any request for early check in / late checkout is subject to availability and payable at the hotel directly, for guaranteed service we recommend you to also book the pre/post night on our system.
  • Each customer is advised to purchase travel insurance so as to protect themselves and their respective families of any unfortunate travel incidents, Regency Travel & Tours will not take any responsibility of such incidents.
  • Customer must educate themselves on the travel documents and visa requirements pertained to their travel from the respective embassies and Regency Travel & Tours shall in no way be responsible for denied boarding or entry due to improper documents and visas.
  • When our terms and conditions are agreed by ticking the box prior to any booking, it confirms and implies the customer’s / beneficiary’s acceptance of its text and full knowledge and compliance with its provisions. By accepting the terms and conditions customer clearly accepts having read the conditions that govern this booking even if not stated on the service voucher.
  • Leisure services such as hotels, car rentals, sightseeing etc cannot be booked for customer under the age of 21 years traveling alone. Even if the booking is confirmed online customer will not be allowed to check in or use the service. The booking will be considered as a No Show and the No Show penalties will apply. Such customers must be accompanied by an adult over 21 years and the bookings must be made in their name.

Amendment, Cancellation & Refund Policies
  • For any amendments Regency Travel & Tours will levy a service charge of QAR 250 plus the amendment penalties of our supplier / service provider. Amendments are strictly subject to availability and if new requested dates are not available then the customer is obliged to rebook the service on next available date or cancel the booking with the necessary cancellation penalties.
  • Services booked online can be cancelled online with necessary penalties mentioned at the time of booking.
  • For any cancellations Regency Travel & Tours will levy a charge of 10 % on the total amount refunded as the refund processing service charge. This charge is in addition to the supplier / service provider’s cancellation penalties.
  • Refund amount will be transferred back to the same credit card which was used for paying the particular service.
  • The refund process would generally take 45 to 60 working days
  • There will be no refund on partially utilized bookings
  • There will be no refund on bookings which are not cancelled and is a no show
  • Bookings made during fairs, special events, festivals, and trade shows are non-refundable
  • Any refund claims to be made within 90 days from the service date mentioned on the voucher after which the claims will not be entertained.
 
 
 
Our travel specialists are available 24/7 to help you and your customers receive the best customer service.
Call Us: +974 4434 4444
Email Us: tours@regencyholidays.com
 
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